You can return any item purchased on Layana Aguilar Online Store within 14 days of the delivery date. Here’s how:
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Return your package to Layana Aguilar AAT: FIT, 520 8th ave, 12th floor, Suite 2F, New York NY 10018
We will deduct a flat Return Fee of USD 6.00 (plus Sales Tax on this fee, where applicable) from your refund.
We reserve the right to refuse late returns or items that are not in the same condition you received them in.
Any sale item(s) or item(s) purchased using a promotional code are eligible for store credit only.
Any merchandise marked final sale is not eligible for refunds, store credit, or exchange.
Store credits issued for a return expire 1 year after issue date.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of delivery date.
Email with subject “Exchange”. Let us know the size and/or color replacement from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy above.
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 to 10 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.