RETURNS/EXCHANGES/REFUNDS

 

RETURN POLICY

 

Because every Item you purchase from our collection is made to order, we DO NOT offer refunds.

However, if the issue is sizing you can send your item back to us, and we will do our best to make adjustments to make your piece fit to perfection!

 

EXCHANGES

 

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of delivery date.  

Email info@layanaaguilar.com with subject  “Exchange”. Let us know the size and/or color replacement from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy above.

 

 

REFUNDS

 

We only issue full refunds if the item you purchased:

  • was shipped incorrectly

  • is damaged

If any of the reasons above apply to you, we will issue a full refund as long as the item is returned to us no longer than 10 business days after you have received your item/s. 

 

The time needed to process your refund may vary based on the payment method used:

 

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.